FAQs
Let us answer your questions about
Products, Returns and Shipping...
As a general rule we would always suggest the following:
- Carpentry, Bricklayer, Cabinet maker - RED Spirit Levels
- Tiling - BIG X Spirit Levels
As a general rule, if the aircon is a new model (last 4 years) yes all our models will run your aircon in the caravan.
If you are after specifically Tormek product FAQ's
Please refer to our returns policy for instructions on how to return or exchange an item. You’ll need to contact our customer service team to initiate the return process.
To return an item, please contact our customer service team for instructions. You’ll need to provide your order number and reason for return. We will guide you through the process and provide a return shipping label if applicable.
Certain items, such as [e.g. clearance items, or opened consumables, generators], cannot be returned. Please check our returns policy or product page for details on non-returnable items.
Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item). In such cases, we will provide a prepaid return shipping label.
Once we receive your returned item, please allow 7 business days for processing. We will inspect the item and issue a refund or exchange based on our return policy.
Refunds are issued to the original payment method. If you prefer an exchange, please let us know when you contact customer service. Exchanges are subject to product availability.
If you receive a damaged or defective item, please contact us immediately with your order number and photos of the issue. We will arrange for a replacement or refund at no additional cost.
We accept returns within 7 days of delivery for most items. Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. You must contact customer service for approval of return before sending back.
Shipping costs depend on the size and weight of your order. You can view the shipping costs at checkout before finalising your order.
Delivery times vary based on your shipping method and location. Standard shipping usually takes 5-7 business days, while if you are in a metro zone its likely to be much faster 2-3 days. You’ll receive Tracking information as soon as the goods are shipped to keep you updated.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
If your order arrives damaged, please contact us immediately with your order number and photos of the damage.
If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made before the order has been shipped.
If your order hasn’t arrived by the estimated delivery date, please contact our customer service team for assistance. We’ll help track down your order and resolve any issues.
