• All In Stock items will be dispatched within 1-2 working days from receipt of order. We try to have all orders dispatched the same day its placed – if placed before 1pm AEST.
  • Promac can deliver to anywhere within Australia. Unfortunately we are unable to deliver to PO boxes or parcel lockers.
  • Authority to Leave – if you select this option during checkout please understand you are accepting full responsibility for the item once it is dispatched from the Promac warehouse. Promac assumes the delivery has been made if the freight company reports that the item has been delivered.
  • Delivery time (estimate):
    – Brisbane – 1-2 days
    – QLD – 1-3 days
    – NSW – 1-2 days
    – VIC – 2-3 days
    – WA – 5-7 days
    – TAS – 3-5 days
    – NT – 5-7 days

*Please note some remote areas will have longer delivery timeframes. *These delivery timeframes are estimates and not guaranteed.

  • Tracking:
    So you can track your parcel you will be sent a tracking number once your order has been dispatched.
    Should you have any concerns about your delivery please email promac@promac.com.au for any assistance.
  • Deliveries will only occur between Monday-Friday 9am-5pm. Unfortunately we cannot delivery on weekends (Saturday or Sunday) or select a specific time for delivery.
  • Delivery charges:
    – All orders are charged delivery unless they exceed $1000 (including GST) (excluding bulk items i.e. Generators).
    – Delivery charges are calculated using the delivery postcode and the weight/dimensions of the products in your basket. We use a combination of different couriers to allow us to give you the best price and service.